BDC Operator at FRF Motors Swansea

Added: 21 January 2019 / Ending: 31 March 2019

Serves customers via the phone and other medium by determining requirements: answering enquiries, resolving problems, fulfilling requests, maintaining the databases/systems. Proactively contacts customers at the appropriate time to create and maintain company activity to deliver profitability and high customer satisfaction.

FRF Motors Limited is recruiting for a BDC (Business Development Centre) Operator in Swansea. 

Summary of Purpose

Serves customers via the phone and other medium by determining requirements: answering enquiries, resolving problems, fulfilling requests, maintaining the databases/systems. Proactively contacts customers at the appropriate time to create and maintain company activity to deliver profitability and high customer satisfaction.

Main Responsibilities

• Dealing with inbound and outbound service and sales enquiries

• Logging and tracking all leads, ensuring all are followed through

• Following up appointments

• Following up lost sales

• Contact businesses or private individuals to obtain appointments with the relevant department

• Identify and book any other business opportunities with customers (i.e. warranty checks, recalls etc.)

• Ensure that all relevant information for all customers is captured

• Process all bookings and any amendments efficiently and accurately

• Promote the key features of the company experience to all customers

• Carefully and accurately record daily achievements

• Meet daily/weekly target rate of booking calls as set by BDC Team Leader

• Carries out all work in an efficient, professional and safe manner, to meet customer requirements and maximise BDC and marketing utilisation and productivity.

Personal Specification - Essential

• Previous BDC experience and/or proven track record in sales/Customer Service

• Ability to work as part of a team

• Previous experience of working to and successfully achieving targets

• Good standard of education with a qualification in Maths and English

• Excellent communication, administrative and organisational skills

• Excellent customer service/people skills delivering services to high standards

• Polite, calm and approachable persona

• Must be a team player

• Ability to work on own initiative or with minimum supervision

• Must have flexible ‘can do’ approach

• Proficient in relevant computer applications and systems

• Knowledge of sales principles and methods

• Ability to successively use persuasiveness/negotiation techniques

Hours of work: Full time

Salary meets National Minimum Wage, bonus scheme applicable to the role and company benefits available.

The successful candidate(s) will be required to complete a DBS basic disclosure.  Disclosure expense will be met by the employer.

Salary

National Minimum Wage

Working Hours

Full time

Closing Date

Added: 21 January 2019 / Ending: 31 March 2019

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