Business Development Centre Operator

FRF MOTORS Swansea



Serves customers via the phone and other medium by determining requirements: answering enquiries, resolving problems, fulfilling requests, maintaining the databases/systems. Proactively contacts customers at the appropriate time to create and maintain company activity to deliver profitability and high customer satisfaction.


Main Responsibilities

  • Dealing with inbound and outbound service and sales enquiries
  • Logging and tracking all leads, ensuring all are followed through
  • Following up appointments
  • Following up lost sales
  • Contact businesses or private individuals to obtain appointments with the relevant department
  • Identify and book any other business opportunities with customers (i.e. warranty checks, recalls etc.)
  • Ensure that all relevant information for all customers is captured
  • Process all bookings and any amendments efficiently and accurately
  • Promote the key features of the company experience to all customers
  • Carefully and accurately record daily achievements
  • Meet daily/weekly target rate of booking calls as set by BDC Team Leader
  • Carries out all work in an efficient, professional and safe manner, to meet customer requirements and maximise BDC and marketing utilisation and productivity.


Personal Specification - Essential

  • Previous BDC experience and/or proven track record in sales/Customer Service
  • Ability to work as part of a team
  • Previous experience of working to and successfully achieving targets
  • Good standard of education with a qualification in Maths and English
  • Excellent communication, administrative and organisational skills
  • Excellent customer service/people skills delivering services to high standards
  • Polite, calm and approachable persona
  • Must be a team player
  • Ability to work on own initiative or with minimum supervision
  • Must have flexible ‘can do’ approach
  • Proficient in relevant computer applications and systems
  • Knowledge of sales principles and methods
  • Ability to successively use persuasiveness/negotiation techniques


Hours of work: Full time
Salary meets National Minimum Wage, bonus scheme applicable to the role and company benefits available.
The successful candidate(s) will be required to complete a DBS basic disclosure. Disclosure expense will be met by the employer.

Ref: BDCOP

Working hours Full time (6 month probabtion period) Monday to Friday 8 a .m. to 5.30 p.m
Location FRF Motors - Swansea
Salary National Minimum Wage
Benefits
Closing date 31/07/2018
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